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Question: How can I be sure in the quality of the pills you offer?
Answer: High quality of the medications we offer is the subject of our primary concern. The logic is very simple: the better the quality of goods is, the more customers we have. Thus we are very attentive and selective in the choice of the supplier, the quality of goods is thoroughly tested and the documentation is closely checked. The medications are manufactured in India by an Indian state licensed, Indian FDA approved company. Each package of the products we send out includes the Certificate of Analysis obtained from the manufacturer's laboratory and fully adheres to the Indian law.
Question: Why are branded medicines that you sell so cheap?
Answer: We keep low prices because we buy our medicines in the countries, which have a low drug tax, however all medicines are produced by original manufactures. Another reason of low prices is purchasing of the drugs in association with a large group of partners in bulk quantity. Also we use cheaper but quality method of delivery.
Question: Is Generic the exact copy of the original?
Answer: If we study the chemical composition of the generic and the original, we’ll find out that in reality they are not identical (duplicates). They have similar “therapeutic core” but additional ingredients can differ either in quantitative or qualitative composition. Anyway it doesn’t influence the effect. At the end of the patent security period manufacturer-original sells to other manufacturers only a semi-product of their brand - a formula. They do not open the secret of producing.
Question: How can I make an order?
Answer: When you click "Buy now", you will be transferred to our Order Form. Fill in your contact information and shipping address below, please. When you are done, click "Make Payment", and you will be forwarded to the secure page to make the payment using your credit card. At this point, you will submit your order for processing.
Question: What payment methods do you have?
Answer: At the moment we have the following payment methods
Credit card payments (Visa, Visa Electron)
Question: Can I cancel the order placed with your online store?
Answer: You can cancel your order within 24 hours of its placement. We provide rather limited amount of time because we ship all parcels in a very short time.
Question: Should I have a prescription to order from you?
Answer: No, you should not. We do not require any prescription from our customers. However, we would strongly recommend you to consult your doctor before taking a medication. You may have some diseases contra-indicated for taking certain kinds of medicines and your doctor will advise you what you can or cannot take.
Question: To which countries do you make shipments?
Answer: The orders are shipped to almost all countries of the world, except some countries in Asia.
Question: What packages do you use? Will I have to sign for the shipment?
Answer: Your privacy is very important for us. Your order will be sent in a discrete envelope that will be left in your mail box. You will not have to sign for it in case the order is sent by Standard Mail.
Question: Will my order be shipped the same day I purchase?
Answer: The products we sell are in stock for immediate delivery. However, we have to check your order first to make sure that the shipping information is correct, after that the product you have ordered is packed and only then it is sent out. All these procedures take about 24-72 hours.
Question: What are the shipping methods?
Answer: Currently we offer two shipping methods:
- Express Shipping: 5 – 10 Business Days.
- International Airmail: 10 – 15 Business Days.
Please do not hesitate to contact us in case if the delivery is delayed. Our friendly customer service will definitely find a positive solution for you.
The shipping cost for Branded Drugs is $5, for any amount you order.
The shipping cost for Generic Drugs will depend on the amount of ordered pills\tabs:
EMS:
up to 60 pills\tabs = $16;
up to 180 pills\tabs = $23;
above 180 pills\tabs = FREE.
Regular Mail:
up to 60 pills\tabs = $8;
up to 180 pills\tabs = $12;
above 180 pills\tabs = FREE.
Question: What if the package is damaged or something is missing?
Answer: In this case you are to contact our support team and notify of the problem. Please note, that you can be asked for a photo or a scan of the received package\product, as a proof of a wrong delivery. See our policies for more information.
Question: Will I be able to track my order?
Answer: Yes. Whatever shipping option you choose, you will be able to track the package using the assigned tracking number. Tracking number will be sent to you by email, in 1-5 business days after package was shipped. Order can be shipped in one or several packages; so you will receive one tracking number for each shipped package, in one or several emails. Please feel free to contact us by phone or email, if you have any questions about tracking the package(s).
Question: What is a Disocunt Coupon?
Answer: Discount Coupon is a code that must be entered in the shopping cart, which provides 10% disocunt for all generic products.
Question: How can I get a Discount Coupon?
Answer: Disocunt Coupon is provided right after you place at least 1 order for generic medication on our site.
Question: Does it have an expiration date?
Answer: No, the time of using Discount Coupon is unlimited. You can even give it to your friends and family members, so that they can take advantage of it too.
Question: Are there any other discounts?
Answer: Yes, every season our company provides discounts from 3% up to 10% on all generic medications.
Question: Is my Discount Coupon valid during the seasonal discounts?
Answer: Yes, it is valid. In such a way you may receive up to 20% discount on generic medications!
